FAQ
Are gift vouchers available?
Yes they are but at the moment only in Australia. If you would like to purchase a gift voucher please send us an email with the amount you would like to spend. You will receive a unique code to use at checkout. We will then ship the gift voucher either to you or straight to your recipient free of charge. Digital gift vouchers coming soon watch this space!
What is your shipping policy?
DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. International orders may take up to 21 days. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of mickeyandlou.com.au.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
Australian deliveries will be shipped for a flat rate of $10
International shipping rates will be determined by weight.
RETURNS AND REFUNDS
mickeyandlou.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us at hello@mickeyandlou.com.au within 21 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of mickeyandlou.com.au.
How can I contact you?
By email: hello@mickeyandlou.com.au
By post: PO Box 33 Rosebery NSW 1445
By phone: +61 416 059 322
About indigo dyeing and Shibori
Indigo dyeing is a traditional method of dyeing fabric. It is normal to see inconsistencies in the colour throughout the fabric and is considered to be part of the charm of a hand dyed product. It is normal for the indigo to fade a little over time and washing. Shibori is a traditional Japanese method of had hand tying fabric to produce different patterns.
How do I care for my new product?
Indigo dyed napkins - Cold machine wash on gentle cycle, line dry in shade.
Indigo dyed cushion covers - Cold machine wash on gentle cycle, line dry in shade.
Cushion covers - Cold machine wash on gentle cycle.
Liberty napkins - Cold machine wash on gentle cycle.
Quilts - Cold machine wash on gentle cycle, line dry.
Liberty infinity scarves - Hand wash only in cold water, dry flat in shade.
Nani IRO double gauze - Hand wash only in cold water, dry flat in shade.
How do you get your recycled denim and how is it prepared?
Mickey and Lou love to save quality fabrics from landfill. We spend lots of time in local charity shops selecting the best quality denim. We figure this way not only are we doing our little bit to help the environment but we are supporting local charities at the same time.
Once we have the denim it is subject to several washes (some at high temperature) with eco detergent to ensure the denim won't shrink any further and is as clean as can be. It is then cut up and transformed!
Where do you get your leather?
The leather we use for handles and to accessorise our products is sourced locally from one of the oldest tanneries in Sydney.
Are your products hand made?
Yes! every product that you see in our range has been proudly made with our own hands in our Sydney studio.
Are your products made in Australia?
Yes in Sydney, Australia to be precise. We also where ever we are able too purchase our materials from Australian makers and businesses. We only use materials of the highest quality.
What is your privacy policy?
http://www.mickeyandlou.com/privacy-policy/
Any other questions?
Please email us! hello@mickeyandlou.com.au